Privacy Policy

Vic Urban Town Planning ("we", "us", or "our") provides professional town planning advice and related services across Victoria, Australia. This Privacy Policy explains how we handle personal information collected through our website at vicurbantownplanning.com.au and when you engage our services.

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and property address when you submit an enquiry or contact form.
• Service information — details about your project, site, or property when you request a quote, report, or professional advice.
• Payment information — payment transactions are processed by Stripe. We do not store your full card details on our servers.
• Documents you provide — files such as title documents or site plans uploaded as part of a Property Prepurchase Information Report (PPIR) request.
• Website usage data — anonymised analytics such as pages visited, browser type, and general location, collected via Vercel Analytics and, where enabled, Google Analytics 4.

We use personal information to:

• Respond to enquiries and provide our professional services
• Prepare and deliver reports, applications, and professional advice
• Process payments and manage service requests
• Send service-related communications and confirmations
• Improve our website and understand how visitors use it
• Comply with legal and regulatory obligations

We do not sell your personal information. We only use it for the purposes described in this policy or as otherwise permitted by law.

Personal information is stored securely using trusted third-party services that help us operate our business, including:

• Google Workspace — for storing submission records and client documents where applicable
• Stripe — for secure payment processing
• Resend — for sending email notifications and confirmations
• Vercel — for website hosting and anonymised analytics

These providers may process data on servers located outside Australia. We take reasonable steps to ensure they handle information in line with applicable privacy standards.

Our website uses Vercel Analytics and may use Google Analytics 4 to collect anonymised usage data. This helps us understand how visitors interact with our site. Analytics data does not personally identify you. You can control cookies through your browser settings, though disabling cookies may affect some website functionality.

We retain personal information for as long as needed to provide our services, manage our business relationship with you, and meet legal or professional record-keeping requirements. When information is no longer required, we take reasonable steps to delete or de-identify it.

Under the Australian Privacy Act 1988, you may request access to, or correction of, the personal information we hold about you. You may also request deletion of your information where it is no longer needed, subject to our legal and professional obligations.

To make a request, contact us at info@vicurbantownplanning.com.au. We will respond within a reasonable timeframe.

If you believe we have mishandled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. See also our Terms of Service.